Maintaining business continuity and managing risk during the COVID-19 outbreak

  • Date: 18/03/2020

Thomas Miller triggered its Crisis Management Team (CMT)  in response the Coronavirus outbreak in China on 23rd January. Since then the virus has spread to all continents and the situation monitored and managed through daily calls of the CMT. The health and security of our employees and clients is of vital importance to Thomas Miller. We are doing everything  we can to ensure we minimise the potential impact on our employees and business operations worldwide, in accordance with Government advice and guidance.

Minimising spread of COVID-19

The CMT is ensuring Thomas Miller and its business is responding swiftly to a rapidly changing situation. Thomas Miller has policies in place to minimise the potential spread of COVID-19 in the workplace.

  • Stopping any business travel to areas heavily affected by the virus (formerly designated as Category 1 locations) and limiting all non-essential business travel
  • Introducing restrictions on any traveller to a Category 1 country within the last 14 days to self-isolate from Thomas Miller offices and meetings, regardless of whether they are showing any symptoms
  • Employees requested to work from home if they or someone they live with is feeling unwell with symptoms consistent with COVID-19. Cannot return to work for a minimum of 7 days.
  • Employees who feel vulnerable to infection are able to work from home
  • Working from home is in practice across all teams and offices globally
  • Office hygiene promoted with hand sanitiser placed throughout the offices and common areas. Additional cleaning rounds are being performed

Service delivery

Central to Thomas Miller’s Business Continuity arrangements is our ability to work remotely. Our Shanghai and Hong Kong offices have been able to work from home fully and effectively since the start of the outbreak in January, allowing normal business operations to continue.

As of Wednesday 18th March all our UK and Mainland European offices, Hong Kong and Shanghai, and US based offices will be working remotely. We will still be providing the same high levels of service our members have come to expect from the UK Defence Club.

If you need to get in touch with us urgently  - particularly out of office hours - we recommend you calling your Club contact directly, rather than relying on email. Contact details, including mobile phone numbers for our employees are available on the Club website here.

The above sets out a summary of our position as at 18th March 2020. The situation is being monitored by the CMT who will take further steps as necessary to ensure the wellbeing of our employees and to ensure service continuity for our clients.


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