Issue 4, 2011 - Effective Management of Claims & the Control of Cost
- Date: 14/07/2011
UKDC Soundings July 11 web (252 kB)
In 2001, the Managers implemented their Value for Money (“VfM”) programme, which was introduced to ensure “best practice” was applied to claims handling services, both by the Managers and by third party suppliers. A further aim of the programme was to identify ways of improving and increasing the cost effectiveness of those services.